OPENNEBULA SUPPORT EXTENSIONS

 

Support Extensions extend the features of the OpenNebula subscription to support other components or services of the cloud infrastructure.

 
 

The Front-end HA Extension provides commercial support for setting up a high available cluster for OpenNebula core services.

 
 

The Front-end HA Extension increases the cost of the support subscription by 25%

 
 
 

WHAT THE ADD-ON INCLUDES

 
OpenNebula uses a distributed consensus protocol to provide fault-tolerance and state consistency across OpenNebula services. This extension provides support for bootstrapping and operating an OpenNebula HA cluster.
 
 
 

WHAT THE ADD-ON EXCLUDES

 
This Extension does not cover any other HA architecture built with third-party components.

The Hypervisor Hosts Extension extends the OpenNebula Support subscription to the virtualization nodes in the Open Cloud Reference Architecture. OpenNebula support complemented with this extension and the Ceph Cluster Extension is a single-subscription offering that provides commercial support to configure and operate a highly scalable cloud completely based on open-source software.

 
 

The Hypervisor Hosts Extension increases the cost of the support subscription by 25%

 
 
 

WHAT THE ADD-ON INCLUDES

 
OpenNebula Systems provides expert guidance of any issue and/or incident arising in the deployment, configuration and operation of the following infrastructure components from its integration with OpenNebula.

  • The software stack running in the virtualization nodes of the cloud infrastructure required to work with OpenNebula, namely the operating system (Ubuntu/CentOS), the hypervisor (libvirt and KVM) and the networking tools (VXLAN/VLAN 802.1Q).

Support is offered at the same production SLAs as OpenNebula and includes: helping diagnose and solve unexpected problems when using or configuring these components; guidance about their tuning for optimal and scalable performance; and, if feasible, workarounds to address missing and/or deficient features.

Any bug discovered in the kernel or Linux packages, such as KVM or libvirt, while resolving a customer support request, if there is no existing bugfix, will be reported to the affected upstream component. OpenNebula Systems will follow-up its resolution. In the meantime a workaround may be provided.

Enterprise support is provided for the certified versions of the software infrastructure components, as described in the Release Notes of OpenNebula. This combination of components has been through the complete OpenNebula Quality Assurance and Certification activities, and has been tested together using the Open Cloud Reference Architecture to ensure that these various software pieces work bug-free as a whole.

 
 
 

WHAT THE ADD-ON EXCLUDES

 
Support excludes hardware devices, any software apart from host OS, guest OS, host OS not used exclusively as part of an OpenNebula cloud, and in general any problem not related to the operation of the cloud.

OpenNebula Systems cannot provide immediate minor enhancements and hot fixes for the cloud infrastructure components as it provides with OpenNebula.

The Ceph Cluster Extension extends the OpenNebula Support subscription to the storage cluster in the Open Cloud Reference Architecture. OpenNebula support complemented with this extension and the Hypervisor Hosts Extension is a single-subscription offering that provides commercial support to configure and operate a highly scalable cloud completely based on open-source software.

 
 

The Ceph Cluster Extension increases the cost of the support subscription by 50%

 
 
 

WHAT THE ADD-ON INCLUDES

 
OpenNebula Systems provides expert guidance of any issue and/or incident arising in the deployment, configuration and operation of the following infrastructure components from its integration with OpenNebula.

  • One Ceph cluster per each OpenNebula zone with unlimited storage capacity as long as the cluster is exclusively used as backend for OpenNebula datastores.

Support is offered at the same production SLAs as OpenNebula and includes: helping diagnose and solve unexpected problems when using or configuring these components; guidance about their tuning for optimal and scalable performance; and, if feasible, workarounds to address missing and/or deficient features.

Any bug discovered in the Ceph storage, while resolving a customer support request, if there is no existing bugfix, will be reported to the affected upstream component. OpenNebula Systems will follow-up its resolution. In the meantime a workaround may be provided.

Enterprise support is provided for the certified versions of the software infrastructure components, as described in the Release Notes of OpenNebula. This combination of components has been through the complete OpenNebula Quality Assurance and Certification activities, and has been tested together using the Open Cloud Reference Architecture to ensure that these various software pieces work bug-free as a whole.

 
 
 

WHAT THE ADD-ON EXCLUDES

 
Support excludes hardware devices, any software apart from Ceph, storage not used exclusively as part of an OpenNebula cloud, and in general any problem not related to the operation of the cloud.

OpenNebula Systems cannot provide immediate minor enhancements and hot fixes for the cloud infrastructure components as it provides with OpenNebula.

 

Support Guide

Download a copy of the Support Subscription Guide with a detailed description of the support levels and benefits.